Service User Feedback Survey

Thinking about your experience of care from Nassh Healthcare, please rate each statement from 1 to 5. 1 = Strongly disagree · 5 = Strongly agree

This survey is for people who receive care from us and their families or representatives. If you work for Nassh Healthcare, please use the staff survey instead.

Section 1: Safe

How safe and supported you feel with our service. 1 = Strongly disagree · 5 = Strongly agree

Thinking about your experience of care from Nassh Healthcare, how likely are you to recommend us to someone who needs similar support? Select a rating 12345

I feel safe and supported to understand and manage any risks with Nassh Healthcare. Select a rating 12345

I am confident that any concerns I have about my safety with Nassh Healthcare are taken seriously and addressed promptly. Select a rating 12345

I know who to contact if I feel unsafe with Nassh Healthcare, and my concerns are always addressed. Select a rating 12345

I feel safe and comfortable in my home, with appropriate aids and adaptations provided by Nassh Healthcare. Select a rating 12345

Section 2: Effective

How well your care supports your health and independence. 1 = Strongly disagree · 5 = Strongly agree

I know that my medicines are managed properly by Nassh Healthcare and that I am given the right medication at the right time. Select a rating 12345

I am supported by Nassh Healthcare to manage my health in a way that makes sense to me. Select a rating 12345

I can access healthcare professionals through Nassh Healthcare when needed, and they work collaboratively to provide the best care. Select a rating 12345

My care plan with Nassh Healthcare is reviewed regularly to reflect any changes in my health or circumstances. Select a rating 12345

My care plan with Nassh Healthcare promotes my wellbeing and enables me to be as independent as possible. Select a rating 12345

Section 3: Caring

Respect, listening, and emotional support. 1 = Strongly disagree · 5 = Strongly agree

I am treated with respect and dignity by the staff at Nassh Healthcare. Select a rating 12345

I feel that the staff at Nassh Healthcare listen to me and understand what matters to me. Select a rating 12345

I feel emotionally supported by Nassh Healthcare and encouraged to maintain my independence. Select a rating 12345

I know that my opinions are valued by Nassh Healthcare, and my preferences are always considered. Select a rating 12345

I have people in my life who care about me, including family, friends, and community members, supported by Nassh Healthcare. Select a rating 12345

I feel my feedback is valued, and Nassh Healthcare makes improvements based on my input. Select a rating 12345

Section 4: Responsive

How flexible and tailored your care feels. 1 = Strongly disagree · 5 = Strongly agree

I can live the life I want as independently as possible while feeling safe, with the support of Nassh Healthcare. Select a rating 12345

My care with Nassh Healthcare is tailored to my needs and preferences, enabling me to live as independently as possible. Select a rating 12345

I have access to trained and knowledgeable staff at Nassh Healthcare who understand my needs. Select a rating 12345

I can live the life I want and do the things that are important to me, with the support of Nassh Healthcare. Select a rating 12345

My care with Nassh Healthcare is flexible, and I can access support when I need it. Select a rating 12345

I know who to contact if I have concerns or questions about my care with Nassh Healthcare. Select a rating 12345

Section 5: Well led

Organisation, leadership, and how your feedback is used. 1 = Strongly disagree · 5 = Strongly agree

I feel confident that Nassh Healthcare is well-organised and that everyone knows their role. Select a rating 12345

I know that leadership at Nassh Healthcare is committed to providing high-quality care. Select a rating 12345

I have a place I can call home, designed and supported by Nassh Healthcare to maintain my independence. Select a rating 12345

I know my feedback is valued by Nassh Healthcare and used to improve the service. Select a rating 12345

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